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Customer Support Specialist

Solve Intelligence· Support
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Hybrid (New York)$65k - $95kFull-timePosted 3mo ago

About the role

Role focused on being the first line of support for Solve Intelligence customers, shaping the customer support function as it is built, and driving high-quality customer experience for a fast-growing AI patent platform.

Responsibilities

  • Owning the first response on every inbound support ticket, across email, in-app chat, and Slack Connect channels.
  • Resolving the bulk of incoming tickets yourself: login issues, browser problems, account configuration, basic product questions, and walk-throughs of how to use Solve.
  • Triaging and routing complex tickets to the right attorney, AI engineer, or GTM owner with enough context that they can act immediately.
  • Building the playbook: writing the help docs, recording Loom walk-throughs, and turning recurring questions into self-serve answers.
  • Feeding customer insights back into the product and participating in decisions on what to fix next.
  • Working closely with customer-facing attorneys and CSMs to ensure end-to-end customer care.
  • Helping define and implement what good customer support looks like at Solve.

Qualifications

  • Paralegals or legal operations specialists with IP or patent exposure (nice to have)
  • Genuine interest in customer experience with prior ownership of support, customer success, or service delivery
  • Strong written communication
  • High agency and ability to operate under pressure with senior-level clients

Skills

Required:Customer supportWritten communicationProblem solving

Benefits

  • Competitive base salary
  • Significant equity
  • Full visa sponsorship
  • Private medical insurance
  • Free meals
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Solve Intelligence

AI patent drafting, prosecution, harvesting and more for legal teams.

We provide an in-browser document editor that any patent attorney can start using straight away. It works just like Google Docs but, under the hood, is powered by an AI copilot to help the attorney draft, prosecute, and harvest high-quality patents efficiently. Our product can help with all stages of the patent life cycle, from drafting and filing to prosecution and opposition.

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