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Business Operations Manager

Wahed· Operations
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Hybrid (Sharjah, UAE)Full-timePosted 3mo ago

About the role

Wahed is seeking an experienced Business Operations Manager to lead the operational build-out of their values-based wealth management platform in the UAE. This hands-on, high-ownership role drives delivery of features, integrations and improvements, partnering with Investments, Operations, Product and Technology to build scalable processes and operating models for a Shariah-compliant fintech platform.

Responsibilities

  • Oversee the day-to-day operations and overall performance of Wahed’s UAE business.
  • Monitor the country P&L, budgets, revenue, expenditure and vendor costs, working closely with the Finance team.
  • Track key business metrics, including customer acquisition, funded customers, assets under management, revenue, product usage and operational performance.
  • Coordinate operational activities across KYC, customer onboarding, deposits, withdrawals, trading, portfolio management, reconciliations and customer support.
  • Identify operational or product issues, coordinate the relevant teams and ensure that matters are resolved within agreed timelines.
  • Work closely with Product and Technology teams to improve the UAE customer journey, localise the product and support the implementation of new features.
  • Coordinate with Marketing teams on local campaigns, partnerships, events, customer communications and growth initiatives.
  • Identify, assess and onboard new vendors and commercial partners, including coordinating due diligence, contracts, implementation and internal approvals.
  • Manage relationships with existing vendors and monitor their service levels, costs, performance and contractual obligations.
  • Support negotiations with vendors and partners to improve commercial terms and service delivery.
  • Work closely with Legal, Risk and Compliance teams to ensure regulatory compliance and internal policies.
  • Support the preparation of management, governance and regulatory reports where required.
  • Coordinate cross-functional UAE projects with clear ownership, timelines and follow-up.
  • Monitor customer feedback and operational data to identify opportunities to improve the customer experience and business performance.
  • Support local business development opportunities and represent Wahed in meetings with vendors, partners and stakeholders.
  • Provide regular updates to senior management on financial performance, operational matters, risks, vendor performance and growth initiatives.
  • Undertake other UAE-related commercial and operational responsibilities as the business requires.

Qualifications

  • Bachelor’s degree in Business, Finance, Economics, Operations or related field.
  • Approximately 4–7 years of experience in business operations, financial services, fintech, investments, consulting or similar environment.
  • Experience across multiple business functions and managing operational or commercial projects.
  • Strong understanding of business financials, budgets and P&L performance.
  • Experience managing vendors, external partners or service providers.
  • Strong project management skills with ability to manage multiple priorities and deliver results.
  • Analytical and commercially minded with data-driven problem solving.
  • Excellent communication, stakeholder management and negotiation skills.
  • Comfortable working in a fast-paced, international and regulated environment.
  • Knowledge of UAE financial services or fintech market is strongly preferred.
  • Experience with digital investment products, KYC, trading or investment operations is advantageous.
  • Understanding of Shariah-compliant investing or willingness to develop this knowledge.
  • High level of ownership, attention to detail and willingness to work hands-on across different areas of the business.

Skills

Required:Operations managementP&L and budgetingVendor management

Benefits

  • Not specified in the job description
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Wahed

Halal investing made simple

Wahed is an digital Halal investing platform that’s making investing in line with your values more accessible, easy and affordable to everyone.

investmentHalalfintechfinancial services
Company profileWebsite

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