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Vice President, Customer Success (Life Sciences)

Hippocratic AI· S&M
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Menlo Park, CAFull-timePosted 3mo ago

About the role

Executive leader responsible for one of Hippocratic AI’s flagship life sciences customers, building and leading a pod of Customer Success Executives and Forward Deployed Engineers to drive adoption, expansion, and retention, while shaping playbooks and processes for scalable customer success in life sciences.

Responsibilities

  • Own your first major outcome: complete a deep diagnostic of the customer’s organization, establish pod operating cadence and accountability, align with executive sponsors on success metrics, and ship measurable improvements in adoption or expansion by day 90.
  • Drive lasting impact: achieve 25%+ net revenue retention in 12 months through expansion and retention, build a replicable CS + FDE pod model, position the customer as a champion of the platform, and demonstrate how strategic leadership compounds LTV.

Qualifications

  • Bachelor’s degree from an accredited university.

Skills

Required:Enterprise account leadershipLife sciences workflows & operating modelsCross-functional initiative leadershipExecutive communicationDelivery excellence & change leadershipCS playbooks & scalable processesTechnical fluency to lead FDEs
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Hippocratic AI

Safest Healthcare Generative AI Agents

Safest Healthcare Generative AI Agents Our AI agents do not diagnose or prescribe. Learn more. Listen to these 4 real de-identified calls from the over 115 million clinical interactions.

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