Product Experience Specialist (Full Time)
Stockholm, LundFull-timePosted 3mo ago
About the role
Role aimed at recent graduates to work on product, users, and AI; ownership of support at scale, front-line problem solving, and feeding insights into product development. Starts with 3-month contract with potential 12-month extension; on-site in Lund or Stockholm.
Responsibilities
- Own user problems end to end: become a Lovable expert to solve a wide range of issues with speed and clarity, and escalate effectively to engineering when needed.
- Improve our support stack: keep internal knowledge base up to date, design smarter workflows, and find ways to make the whole team operate better.
- Be the voice of the customer: continuously feed product feedback into the team so that what you see on the front lines actually improves the product.
- Grow your scope: as you build trust and ownership, the role expands internally and externally in how we engage with users and the community.
Qualifications
- Recently graduated: You have completed a bachelor's or master's degree and are looking for a role where you can hit the ground running and grow fast.
- A driver, not a passenger: You spot problems before they're pointed out, come up with improvements on your own initiative, and follow through.
- Analytical problem solver: You break down complex situations systematically and move fast to get users unblocked even if it is something we haven’t seen before.
- Curious: You test ideas, try new approaches, and aren't afraid to get it wrong the first time. You're naturally drawn to AI tools and see the potential to get things done more efficiently.
- Crystal-clear communicator: Whether it's a user reply, a bug report, or an internal process doc, you communicate warmly and precisely.
- Bonus: Experience in B2C SaaS support using tools like Intercom.
- Bonus: Hands-on experience with Lovable, Claude and similar AI tools.
Skills
Required:Customer support and issue resolutionProduct feedback and communicationProblem-solving and analytical thinkingCuriosity and willingness to experiment with AI tools
Nice to have:B2C SaaS support tools (Intercom)Hands-on AI tool experience (Lovable, Claude)
Last updated Sep 9, 2026. Interested? Apply on the company site.
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