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Senior Software Engineer, Cloud Monitoring Service

Crusoe· Cloud Engineering
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San Francisco, CA - US$175k - $210k + equity + bonusFull-timePosted 3mo ago

About the role

Senior Software Engineer to build and own customer-facing observability products within Crusoe Cloud's Cloud Monitoring Service, delivering managed logs experience and self-service observability capabilities.

Responsibilities

  • Owning Customer-Facing Services: Design, build, and operate the services behind our managed logs product, including ingestion endpoints, query APIs, retention and access controls, and the workflows customers use to onboard and configure them.
  • Self-Service Experience: Turn workflows that today require manual steps or internal involvement into clean, low-touch product experiences. Build the APIs, defaults, and guardrails that let customers get to value quickly and safely on their own.
  • Scalable Design: Design services that are highly scalable, durable, and reliable while staying simple to use. Reason about multi-tenancy, quota and limits, cost visibility, and predictable behavior under heavy customer load.
  • Cross-Functional Collaboration: Work closely with product, cloud support, and site reliability teams to understand where customers get stuck, and turn that feedback into roadmap items and shipped improvements.
  • Operational Excellence: Participate in a customer-facing on-call rotation. Improve alerting quality, runbooks, and automation so the product gets easier to operate as it grows, not harder.
  • Innovation: Implement features that differentiate Crusoe Cloud's observability offering, focusing on low-touch adoption, sensible defaults, and turn-key integration with the AI workloads our customers run.

Qualifications

  • Cloud Expertise: Proven ability to design and scale fault-tolerant distributed systems and build managed cloud services that customers rely on directly.
  • Observability Familiarity: Experience with observability data and technologies, such as log aggregation, time-series databases, or distributed tracing. Familiarity with tools like Loki, VictoriaMetrics, Prometheus, OpenTelemetry, or similar is a plus.
  • Product Ownership: Experience owning a customer-facing service or product surface end to end, including API design, rollout, and iterating based on customer feedback.
  • Customer-Centric Mindset: A genuine interest in how customers experience your work. You notice friction, you care about defaults and error messages, and you measure success by what customers can do without help.
  • Technical Proficiency: Strong fundamentals in microservices and infrastructure technologies like Docker, Kubernetes, Terraform, and CI/CD systems.
  • Collaboration Skills: Ability to work with cross-functional teams to align priorities and deliver customer-first solutions.
  • Communication Skills: Clear ability to articulate technical ideas and connect design decisions to customer needs.
  • Mentorship: Willingness to mentor earlier-career engineers and contribute to a strong, inclusive engineering culture.
  • Professional Experience: 5+ years of software development experience, including programming with modern compiled languages such as Go, Rust, Java, or C++.

Skills

Required:Go, Rust, Java, or C++Distributed systems designAPIs and backend servicesDocker, Kubernetes, Terraform, CI/CD
Nice to have:Observability tools

Benefits

  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional perks & programs specific to location
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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