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Customer Success Manager

Siro· Customer Success
Apply on company site
New York$145k - $165k + equity + bonusFull-timePosted 3mo ago

About the role

Customer Success Manager responsible for onboarding, adoption, and ongoing success in Siro deployments with field sales teams, acting as a cross-functional hub and owner of the customer experience to drive retention and business outcomes.

Responsibilities

  • Onboard and manage multiple stakeholders throughout medium-large organizations. Serve as product expert and trusted partner during rollout of AI-first software.
  • Train and coach users from end users to executives through change management.
  • Be directly responsible for a Gross Dollar Retention number.
  • Develop technical expertise in real-world, practical applications of LLMs.
  • Explore and deepen Enterprise value, partnering with Solutions Eng and Data Science.
  • Run established CS plays and bring new ideas to improve processes.
  • Be the internal hub and cross-functional driving force representing customers' and business interests.
  • Be persistent and ensure messages land with the right audiences.
  • Travel ~10-15% of the time to customer sites.

Qualifications

  • 2+ years of customer-facing experience with ownership of customer or partner outcomes (e.g., B2B SaaS Customer Success, Consulting, or Account Management).
  • Top-tier communication skills with internal and external audiences; ability to tailor style for users from daily users to Fortune 1000 executives.
  • Ability to synthesize and clearly articulate data that matters to customers and internal peers; ability to simplify and tell strong stories.
  • Track record of deploying software across multiple teams and stakeholders, meeting deadlines, and achieving successful adoption and results.
  • High agency with initiative, proactive, customer-focused, and owner mentality.
  • Comfort with uncertain, fast-moving, ambiguous environments; creative problem-solving abilities.

Skills

Required:Communication

Benefits

  • Equity
  • Bonus
  • 10% variable compensation
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Siro

Boost In-Person Sales 36% with AI Coaching | Siro

Siro’s AI records and analyzes in-person sales conversations to surface coaching insights that help your team close more deals and uncover hidden revenue.

AI coachingsalesconversational analyticsrevenue growth
Company profileWebsite

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