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Senior Software Engineer, Cloud Infrastructure

Decagon· Engineering
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San Francisco, New York City$200k - $400k + equityFull-timePosted 3mo ago

About the role

Senior Software Engineer focusing on building and operating core infrastructure for Decagon's agentic AI platform, including platform design, enterprise deployments in customer clouds, and reliability of production workloads.

Responsibilities

  • Design the development and production platforms that power our products, and the abstractions over cloud infrastructure, Kubernetes, and networking that let engineers ship without becoming infrastructure experts.

Qualifications

  • 4+ years building and operating core infrastructure, platform engineering, or infrastructure/DevOps, ideally with some customer-facing deployment experience.
  • Deep experience with a major cloud provider (GCP, AWS, or Azure), along with Terraform and Kubernetes at scale.
  • Strong grasp of cloud networking fundamentals (VPCs, IAM, DNS, load balancing) and how they surface as real deployment constraints.
  • A track record operating production systems reliably: monitoring, on-call, incident response, and reasoning about failure modes up front.
  • Comfort navigating ambiguity across a range of stakeholders, from engineers to security and compliance teams, and turning those conversations into actionable plans.
  • Clear technical writing and a track record of driving adoption across teams.
  • Comfortable in a fast-moving environment with rapid change.

Skills

Required:Cloud provider experience (GCP, AWS, or Azure)TerraformKubernetesCloud networking (VPCs, IAM, DNS, load balancing)
Nice to have:Monitoring/observabilitySecurity/compliance awareness

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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