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Senior Product Manager, Product Infrastructure

Valon· Product
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Hybrid (New York), Hybrid (San Francisco)$200k - $235kFull-timePosted 3mo ago

About the role

Senior Product Manager responsible for defining and delivering roadmaps for core infrastructure domains within Valon’s Platform & Infrastructure organization, balancing technical rigor with customer empathy to build scalable, observable, and secure infrastructure that underpins the product suite.

Responsibilities

  • Define and own the roadmap for one or more core infrastructure domains (such as notification platform, documents platform, user management, etc.)
  • Deeply engage with internal stakeholders (engineering leads, vertical PMs, operations) and our customers to drive discovery and specification
  • Drive initiatives end-to-end: from ideation, discovery, scoping, to launch, adoption, and iteration
  • Work directly with customers/stakeholders (sometimes on-site at their operations) so that deliverables are finely tuned to their unique and complex processes
  • Ensure infrastructure is resilient, scalable, observable, and secure — balancing performance, reliability, and long-term extensibility
  • Lead discovery for complex customer processes: conduct customer interviews and complete process mapping across multiple customers of varying profiles
  • Deep ability to map processes and systems even in high ambiguity — build reliable abstractions for domains with many moving pieces
  • Write clear, structured product specs, user stories that are easy to understand, even for someone without any domain knowledge
  • Partner closely with engineering leadership and architects to make tradeoffs on design, performance, scale, and technical debt
  • Evangelize infrastructure best practices across the organization and influence roadmap tradeoffs

Qualifications

  • 5+ years of product management (or equivalent) experience, ideally with exposure to b2b saas products, product infrastructure, and platforms
  • Strong technical fluency: experience working with engineers around systems, APIs, data models, etc.
  • Excellent customer discovery skills: comfortable conducting interviews, writing journey maps, and synthesizing qualitative + quantitative inputs
  • Track record of shipping infrastructure or platform features that were adopted broadly or had measurable impact
  • Highly structured thinker, able to write and communicate complex concepts simply
  • Comfortable operating with high autonomy, ambiguity, and responsibility
  • Strong collaboration skills: able to manage stakeholders, drive alignment, and hold cross-team accountability
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science, Business Administration, Finance, Economics, or a closely related field

Skills

Required:Roadmapping for infrastructure domainsStakeholder managementProduct discovery & customer interviewsTechnical fluency with systems, APIs, data models

Benefits

  • Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan
  • Health & well-being: comprehensive medical, dental, & vision benefits
  • Free Food: daily lunch and dinner provided through Forkable for in-office team members
  • Commuter benefits: pre-tax deductions for public transit, rideshares, and parking
  • Grow together: company-wide orientation and other learning & development opportunities including regular reviews with 360-degree feedback
  • Play together: quarterly budgets for team and company outings
  • Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays
  • Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Valon

The AI-native operating system for mortgage servicing. Building a better foundation for the American Dream.

Mortgage servicingAI-native operating systemRegulated financeRegulated workflowsPlatformValonOS
Company profileWebsite

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