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People Operations Lead

Valon· People
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RemoteFull-timePosted 4d ago

About the role

Senior, systems-minded People Operations Lead responsible for end-to-end employee lifecycle operations, HRIS/payroll/benefits, immigration/work authorization, and team automation in a scaling organization.

Responsibilities

  • Own onboarding from signed offer through a smooth new-hire experience.
  • Manage offboarding, transfers, leaves of absence, employment changes, contractor processes, and other lifecycle events.
  • Ensure employee data, documentation, and cross-functional handoffs are accurate and timely.
  • Build clear, consistent processes that work for employees, managers, and internal partners.
  • Own Rippling as a source of truth for employee data and People Ops workflows.
  • Maintain HRIS data integrity, permissions, documentation, and operational reporting.
  • Own end-to-end multi-state payroll, including accurate and timely processing, payroll tax compliance, and management of state and local payroll tax registrations and accounts. Partner with Finance and payroll providers to resolve issues.
  • Identify opportunities to improve workflows, integrations, and self-service.
  • Maintain accurate records and audit-ready documentation.
  • Own day-to-day benefits administration, employee support, and vendor coordination.
  • Support renewals, open enrollment, plan changes, and ongoing benefits communications.
  • Coordinate leave-related processes and ensure employees receive timely, accurate guidance.
  • Partner with Total Rewards and external providers to resolve issues and improve the employee experience.
  • Manage workers’ compensation coverage, renewals, audits, and claims coordination with brokers, carriers, and internal partners.
  • Coordinate immigration and work authorization processes with employees, outside counsel, and relevant vendors.
  • Track cases, deadlines, documentation, and employee communications.
  • Ensure processes are organized, timely, and handled with appropriate confidentiality.
  • Escalate legal questions to Legal or outside counsel rather than providing legal advice.
  • Set the vision and priorities for People Ops, aligned with company needs and the broader People team’s goals.
  • Build and execute a roadmap of programs and projects, translating priorities into clear owners, milestones, and measures of success.
  • Coach and develop People Ops teammates through regular feedback, training, quality review, and increasing ownership.
  • Create playbooks, operating standards, and quality controls that help the team work consistently.
  • Balance roadmap execution with day-to-day operations, ensuring clear priorities and reliable coverage.
  • Stay close enough to the work to handle complex issues and model excellent execution.
  • Identify repetitive or error-prone People workflows and redesign them.
  • Build and maintain automations using no-code, low-code, workflow, and AI tools.
  • Improve the connection between Rippling and other systems used by Recruiting, IT, Finance, and the People team.
  • Measure whether process improvements are reducing manual work and improving accuracy or employee experience.

Qualifications

  • 7+ years of experience in People Operations, HR Operations, or a related function.
  • Meaningful experience owning broad People Ops responsibilities in a scaling organization.
  • Deep, hands-on experience administering and optimizing Rippling.
  • Strong experience with benefits administration, renewals, enrollment, vendors, and employee support.
  • Experience coordinating immigration and work authorization processes with outside counsel or an immigration provider.
  • Hands-on experience owning end-to-end multi-state payroll, including payroll taxes, registrations, and account management.
  • Experience with HRIS data integrity, compliance, documentation, and employee lifecycle operations.
  • Demonstrated examples of building and implementing automation in People workflows.
  • Experience coaching or developing People Ops teammates.
  • Strong cross-functional judgment and communication skills.
  • High discretion, attention to detail, and comfort handling sensitive employee information.
  • A hands-on operating style: you enjoy improving the system while still doing the work.

Benefits

  • Compensation: competitive base salary range of $160K-$200K with a meaningful stake in the company via equity, and 401k plan.
  • This Base Compensation pay range applies to our New York City located staff and may differ according to location.
  • Health & well-being: comprehensive medical, dental, & vision benefits
  • Commuter benefits: pre-tax deductions for public transportation, rideshare services, and parking expenses
  • Grow together: company wide orientation and learning & development opportunities including 360 degree feedback
  • Play together: quarterly budgets for team and company outings
  • Generous time off: flexible paid time off, sick days, and 11 company holidays
  • Baby bonding time: 12 weeks off for both birthing and non-birthing parents - fully paid
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Valon

The AI-native operating system for mortgage servicing. Building a better foundation for the American Dream.

Mortgage servicingAI-native operating systemRegulated financeRegulated workflowsPlatformValonOS
Company profileWebsite

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