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Product Operations Senior Associate

Valon· Business Operations
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Hybrid (New York)$106.5k - $145.5kFull-timePosted 3mo ago

About the role

Valon is building a dedicated Product Operations function to ensure customers have a seamless, reliable, and intuitive experience with ValonOS during and after implementation. As a Product Operations Senior Associate, you’ll sit at the intersection of Product, Engineering, and customers, translating live customer usage into insights that shape the roadmap, quality standards, and release strategy.

Responsibilities

  • Be the Product Team’s Frontline Partner: act as the primary interface between customers and R&D, deeply understanding how users interact with ValonOS in production.
  • Translate real-world user behavior and feedback into structured insights that inform product requirements, prioritization discussions, and roadmap planning.
  • Identify patterns in issues, surfacing product gaps and opportunities early to Product Managers.
  • Triage, Troubleshoot & Drive Product Quality: investigate and resolve customer-reported issues—in tight partnership with Engineering and FDA.
  • Validate product functionality across product areas using data, SQL queries, logs, and internal tooling.
  • Maintain high-quality issue definitions that improve product engineering’s ability to respond quickly and accurately.
  • Support Product Releases & Adoption: coordinate alpha testing, collect usability insights, and ensure readiness for broader rollout.
  • Communicate release changes to customers, support training on new features, and ensure smooth adoption.
  • Partner with Product to refine release notes, customer-facing documentation, and help-center content.

Qualifications

  • 2–4+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or similar analytical environment.
  • Strong analytical skills with the ability to break down ambiguous problems and uncover root causes.
  • Technical curiosity—eager to learn SQL or work with data to understand product behavior.
  • Clear communicator who can translate between technical teams and end users with ease.
  • High sense of ownership, reliability, and urgency in driving issues to full resolution.
  • Comfort partnering closely with product managers and engineers, contributing to product thinking.
  • Bachelor’s degree required.

Skills

Required:Product OperationsData analysisCommunication
Nice to have:SQL

Benefits

  • Compensation: competitive salary with equity and 401(k).
  • Health & well-being: comprehensive medical, dental, & vision benefits.
  • Free Food: daily lunch and dinner for in-office team members.
  • Commuter benefits: pre-tax deductions for public transit, rideshares, and parking.
  • Grow together: orientation, learning & development opportunities, and 360-degree feedback.
  • Play together: quarterly budgets for team and company outings.
  • Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.
  • Baby bonding time: 12 weeks of fully paid leave for birthing and non-birthing parents.
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Valon

The AI-native operating system for mortgage servicing. Building a better foundation for the American Dream.

Mortgage servicingAI-native operating systemRegulated financeRegulated workflowsPlatformValonOS
Company profileWebsite

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