← All roles

Product Operations Lead

Valon· Business Operations
Apply on company site
Hybrid (New York), Hybrid (San Francisco)$166k - $195kFull-timePosted 3mo ago

About the role

Valon is hiring a Product Operations Lead to design and own scalable product operations across ValonOS, acting as a horizontal force across Product, Engineering, and Customer teams to turn real-world usage into durable product insight and to raise product quality, reliability, and customer experience.

Responsibilities

  • Build & Own Scalable Product Operations Systems: Design and evolve core Product Operations frameworks that allow learning from production at scale, including user acceptance testing, data migration testing, etc.; Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas; Operate horizontally across ValonOS, focusing on cross-cutting patterns rather than isolated customer or feature-level issues.
  • Drive Product Quality, Reliability & Release Learning: Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes; Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention; Own and refine how Valon validates product readiness and learns from releases through alpha testing, rollout feedback, and post-launch analysis.
  • Influence Product Direction Through Insight & Leverage: Act as a senior systems-level partner to Product and Engineering, translating real-world usage, operational complexity, and regulatory nuance into clear product implications; Synthesize signals across customers, data, and incidents to surface risks and opportunities that inform roadmap and prioritization decisions; Operate as a force multiplier by creating artifacts, documentation, and processes that raise the bar for product quality and decision-making across the organization.

Qualifications

  • 5-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
  • Strong analytical skills with the ability to break down ambiguous problems and uncover root causes.
  • Technical curiosity—you’re eager to learn SQL or work with data to understand product behavior.
  • Clear communicator who can translate between technical teams and end users with ease.
  • High sense of ownership, reliability, and urgency in driving issues to full resolution.
  • Comfort partnering closely with product managers and engineers, and contributing to product thinking.

Skills

Required:Product operationsData interpretationSQL / data familiarityCommunication

Benefits

  • Compensation: competitive salary with equity and 401(k); base salary range reflects multiple levels and is determined by experience and interview performance.
  • Health & well-being: comprehensive medical, dental, & vision benefits.
  • Free Food: daily lunch and dinner for in-office team members.
  • Commuter benefits: pre-tax deductions for public transit, rideshares, and parking.
  • Grow together: orientation, learning & development opportunities, and regular 360-degree feedback.
  • Play together: quarterly budgets for team and company outings.
  • Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.
  • Baby bonding time: 12 weeks of fully paid leave for birthing and non-birthing parents.
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Valon

The AI-native operating system for mortgage servicing. Building a better foundation for the American Dream.

Mortgage servicingAI-native operating systemRegulated financeRegulated workflowsPlatformValonOS
Company profileWebsite

More open roles at Valon