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Drone Platform Integration & Network Support Engineer

Skydio· Operations
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Remote$103k - $145kFull-timePosted 3mo ago

About the role

Technical Support engineer focusing on UAS platform integration, private cloud, REST integrations, and network operations to support Skydio customers including commercial, national security, government, and education sectors.

Responsibilities

  • Quickly identify flight-related communication and data flow breakdown root causes and make mitigation recommendations to customers.
  • Owning post-deployment private Cloud configuration and operational troubleshooting for entities requiring high levels of operational privacy.
  • Accelerated issue resolution by assisting Technical Support team members to quickly triage and root cause Cloud–Cloud integration, desktop performance, and data flow issues.
  • Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
  • Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques.
  • Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
  • Troubleshoot UAS Command and Control (C2) and Cloud networking issues using knowledge of Internet protocols, cellular modems and wireless point-to-point radios to maximize UAS fleet value.

Qualifications

  • 4+ years experience configuring, troubleshooting and supporting enterprise-level private/public Cloud infrastructure including cellular/wireless/ethernet networks, platform services, and REST integration in civilian and/or military settings.
  • State/local government and/or military UAS operations and flight experience is a plus.
  • Experience in public safety information systems used in Police and Fire dispatch centers, including software/hardware interfaces, is a plus.
  • Ability to occasionally work flexible hours including after-hours and weekend support on rotation or as-needed basis.
  • Motivated self-starter with strong interpersonal and written communication skills.
  • Solid technical troubleshooting and problem-solving skills and escalation management.
  • Able to independently learn new skills and grow with Skydio and evolving UAS remote operations.
  • Experience with Salesforce Service Cloud, Jira, and Palantir is a plus.
  • Experience with CLI and scripting languages such as Bash, PHP, Python; Linux OS required.
  • Direct practical experience using AI and analytics tools like Claude, Coder, WindSurf, LLMs and Databricks for troubleshooting.
  • Strong ownership mindset and collaboration skills.
  • Experience solving complex problems related to APIs, webhooks and third party integrations and using diagnostic tools like Postman.
  • Hands-on experience with network diagnostic tools including OS utilities, Wireshark, and WiFi congestion analyzers.
  • Ability to multi-task and manage multiple projects to resolution.
  • Willingness to travel up to 20%.

Skills

Required:Cloud infrastructure (public/private)REST API integrationNetworking (cellular/wireless/ethernet)Linux / UbuntuScripting (Bash, Python, PHP)
Nice to have:AI/analytics tooling

Benefits

  • Paid vacation time
  • Sick leave
  • Holiday pay
  • 401K savings plan
  • Group health insurance plans
Last updated Sep 24, 2026. Interested? Apply on the company site.
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About Skydio

A family of flying robots.

AI-powered autonomous drones for Drone as First Responder (DFR), critical infrastructure inspection, tactical ISR, site security, surveying and mapping

DronesAutonomous SystemsInspectionSecurityMappingPublic SafetyNational Security
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