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Customer Reliability Engineer

Tailscale· Customer Support
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RemoteCA$154.1k - CA$193kfull-timePosted 3mo ago

About the role

Role focused on owning high-severity customer escalations, coordinating with Success/Support/Product-Eng to provide clear engineering handoffs, and driving root-cause analysis and product improvements.

Responsibilities

  • Own high-severity, post-sales technical escalations from intake through resolution or engineering handoff. This includes deep-dive investigations and reproduction of difficult-to-isolate bugs.

Qualifications

  • 4+ years in a technical support or escalation role at a SaaS or infrastructure company, with demonstrated ownership of escalated/enterprise-tier accounts.

Skills

Required:Post-sales technical escalation managementDeep-dive debugging and reproductionCustomer communication under pressureNetworking and overlay networking expertiseGo/Python/JSON scriptingPacket-level analysisCloud/infrastructure conceptsSystems administration across Linux/macOS/WindowsGo/Python/JSONReproducible test case development and bug reporting

Benefits

  • An inclusive, flexible environment where you can be your authentic self.
  • A competitive total compensation package (base salary, equity, variable compensation for quota-based roles).
  • Comprehensive group benefits with no waiting period (health, vision, dental, and more).
  • Remote first company with opportunities for in-person collaboration as noted in roles.
  • Employer-funded retirement contributions (company match up to 0.75% of eligible compensation).
  • Annual company retreat and team off-sites; in-person collaboration across multiple regions.
  • $1500 USD annually for professional development; mentorship and internal promotion opportunities.
  • Paid time off with flexible PTO program.
  • Build-your-own home office setup (laptop choice, internet reimbursement, $500 USD for workstation).
  • Paid parental leave program (20 weeks birthing, 16 weeks non-birthing).
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Tailscale

Secure Connectivity for AI, IoT & Multi-Cloud

The connectivity platform for devs, IT, and security teams. Zero Trust identity-based access that deploys in minutes and scales to every resource.

SecurityNetworkingZero TrustIdentity-based accessMulti-Cloud
Company profileWebsite

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