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Staff ServiceNow Platform Engineer

Zoox· Information Technology and Applications – IT Infrastructure
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Hybrid (Foster City, CA)$228k - $273kFull-timePosted 3mo ago

About the role

Lead the long-term vision and strategic direction for Zoox's ServiceNow platform while remaining hands-on for critical initiatives. Manage a vendor partner for day-to-day operations and drive high-impact architecture, integrations, and roadmap execution.

Responsibilities

  • Own and evangelize the strategic vision and multi-year roadmap for the ServiceNow platform across Zoox, aligning platform investment with business priorities
  • Perform hands-on development, configuration, and architecture work directly on ServiceNow for strategic initiatives, complex integrations, and rapid delivery needs
  • Serve as the primary business and technical owner directing a managed services vendor's day-to-day operations, holding them accountable to SLAs, quality, and roadmap commitments
  • Manage and mentor two ServiceNow contractors (one Staff, one mid-level), assigning priorities, reviewing/co-developing their work, ensuring alignment with platform strategy and standards
  • Own vendor lifecycle and platform governance: RFP/selection support, contract and SOW review input, onboarding, performance reviews, and architecture/release standards for both internal and vendor-delivered work

Qualifications

  • 10+ years of experience working with ServiceNow, including 5+ years in a technical architecture/design capacity, with continued active hands-on development skills (flow designer, scripting, integrations, app development)
  • Deep, current working knowledge of ServiceNow architecture across ITSM, ITOM, ITAM, IntegrationHub, and platform/app development — able to design and build solutions personally, not just review others' work
  • Proven experience directing or governing a managed services provider or SI partner for a platform of similar scale and complexity
  • Strong vendor management skills: SOW/SLA definition, performance reviews, escalation management, and commercial acumen
  • Track record of building and presenting platform roadmaps and vision to executive or senior leadership audiences

Skills

Required:ServiceNow developmentVendor management

Benefits

  • Zoox offers a comprehensive package of benefits, including paid time off (sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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It's Not a Car | Zoox

Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing.

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