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Business Analyst (Customer Success)

SpaceX· Starlink Customer Operations
Apply on company site
Redmond, WA$85k - $115kfull-timePosted 3mo ago

About the role

Role focusing on consumer metrics and insights for Starlink to support data-driven decisions that accelerate subscriber growth and enhance user value. Combines quantitative analysis with market dynamics to drive consumer retention.

Responsibilities

  • Perform in-depth analyses of consumer metrics, including Lifetime Value (LTV), Customer Acquisition Cost (CAC), churn rates, and cohort performance, using SQL queries and statistical methods to uncover trends and opportunities
  • Develop forecasting models for subscriber growth, revenue projections, and market penetration, incorporating external factors like competitive landscapes and economic indicators
  • Create and maintain reporting dashboards and visualizations (e.g., using Tableau, Power BI, or Looker) to track key performance indicators (KPIs) for consumer acquisition, retention, and engagement
  • Conduct market research and price analysis, evaluating elasticity, competitive pricing, and promotional impacts to recommend optimizations that drive revenue and affordability
  • Collaborate cross-functionally with marketing, product, and sales teams to integrate insights into growth strategies, including A/B testing support and scenario planning
  • Identify data gaps and work with engineering teams to improve data collection for consumer use cases, ensuring robust datasets for ongoing analysis
  • Deliver presentations and reports to stakeholders, translating technical findings into clear, business-oriented recommendations that influence decision-making
  • Support ad-hoc research projects, such as regional market assessments or emerging trends in broadband adoption, blending qualitative insights with quantitative rigor

Qualifications

  • Bachelor's degree
  • 2+ years of professional experience in business analytics, consulting, market research, or growth operations
  • 1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)

Skills

Required:SQLData visualizationForecastingCommunication
Nice to have:Pricing analysis

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan with company contributions
  • Short and long-term disability insurance, life insurance
  • Paid parental leave
  • Paid vacation (3 weeks) and 10+ paid holidays per year
  • Employee stock purchase plan and potential long-term incentives
  • Shuttles from select Seattle locations to SpaceX Redmond office
  • Discounts and other perks
Last updated Jul 29, 2026. Interested? Apply on the company site.

About SpaceX

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