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Sr. Operations Engineer (Starlink Growth)

SpaceX· Starlink Customer Operations
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Redmond, WA$130k - $180kPosted 3mo ago

About the role

Senior role focused on end-to-end operational initiatives to improve Starlink customer experience, retention, and lifetime value through data-driven analysis, scalable solutions, and cross-functional leadership.

Responsibilities

  • Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution
  • Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale
  • Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings
  • Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities
  • Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics
  • Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities
  • Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities
  • Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices

Qualifications

  • Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field
  • 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role
  • 3+ years of experience in Python or SQL

Skills

Required:Analytical modelingPythonSQL
Nice to have:Cross-functional collaborationData visualization toolsCommunication to executivesOwnership and scalability
Last updated Aug 5, 2026. Interested? Apply on the company site.

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