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Sr. Business Analyst, Workforce Planning (Starlink)

SpaceX· Starlink Customer Operations
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Bastrop, TXFull-timePosted 3mo ago

About the role

Senior business analyst focused on proactive workforce planning and optimization for Starlink, leveraging forecasting, scenario modeling, and levers to manage demand volatility while protecting customer experience and service levels.

Responsibilities

  • Lead proactive workforce planning strategies to anticipate and mitigate demand volatility through advanced forecasting and predictive analytics
  • Identify, evaluate, and activate short-term levers (e.g., overtime, flexible staffing, real-time schedule adjustments) and long-term levers (e.g., hiring strategies, capacity expansion, process redesign) to optimize workforce utilization
  • Develop and improve forecasting models that detect demand fluctuations early and support data-driven decision-making
  • Ensure workforce decisions consistently protect and enhance customer experience by maintaining service levels and minimizing disruptions
  • Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling
  • Mentor and develop Workforce Specialists on forecasting techniques, lever management, and proactive planning practices
  • Drive continuous improvement initiatives to improve forecast accuracy, reduce the impact of volatility, and strengthen operational resilience
  • Manage cross-functional projects related to workforce systems, analytics tools, and process standardization

Qualifications

  • Bachelor’s degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 5+ years of professional experience in workforce management or capacity planning
  • 3+ years of progressive experience in workforce planning, demand forecasting, or analytics

Skills

Required:Bachelor’s degree or equivalent experience
Last updated Jul 22, 2026. Interested? Apply on the company site.

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