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Sr. Business Analyst (Customer Success)

SpaceX· Starlink Customer Operations
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Redmond, WA$120k - $175kfull-timePosted 3mo ago

About the role

Senior business analyst focusing on consumer metrics and insights for SpaceX’s Starlink consumer growth, responsible for analyzing market trends, optimizing acquisition strategies, and informing pricing and retention initiatives to accelerate subscriber growth and enhance user value.

Responsibilities

  • Perform in-depth analyses of consumer metrics, including Lifetime Value (LTV), Customer Acquisition Cost (CAC), churn rates, and cohort performance, using SQL queries and statistical methods to uncover trends and opportunities
  • Develop forecasting models for subscriber growth, revenue projections, and market penetration, incorporating external factors like competitive landscapes and economic indicators
  • Create and maintain reporting dashboards and visualizations (e.g., using Tableau, Power BI, or Looker) to track key performance indicators (KPIs) for consumer acquisition, retention, and engagement
  • Conduct market research and price analysis, evaluating elasticity, competitive pricing, and promotional impacts to recommend optimizations that drive revenue and affordability
  • Collaborate cross-functionally with marketing, product, and sales teams to integrate insights into growth strategies, including A/B testing support and scenario planning
  • Identify data gaps and work with engineering teams to improve data collection for consumer use cases, ensuring robust datasets for ongoing analysis
  • Deliver presentations and reports to stakeholders, translating technical findings into clear, business-oriented recommendations that influence decision-making
  • Support ad-hoc research projects, such as regional market assessments or emerging trends in broadband adoption, blending qualitative insights with quantitative rigor

Qualifications

  • Bachelor's degree
  • 5+ years of professional experience in business analytics, consulting, market research, or growth operations
  • 3+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
  • 1+ years of experience leading projects

Skills

Required:SQLData visualizationCross-functional collaborationCommunication / presentation
Nice to have:Forecasting / time-seriesStatistical modeling

Benefits

  • Long-term incentives (stock or long-term cash awards)
  • Discretionary bonuses
  • Employee stock purchase plan
  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • paid vacation (3 weeks) and 10+ paid holidays per year
  • paid sick time (Washington state)
  • spaceX shuttle transportation to Redmond office (select Seattle locations)
Last updated Jul 29, 2026. Interested? Apply on the company site.

About SpaceX

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