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Sr. Business Analyst, Workforce Planning (Starlink)

SpaceX· Starlink Customer Operations
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Redmond, WA$115k - $150kFull-timePosted 3mo ago

About the role

Lead proactive workforce planning and optimization for Starlink to manage demand volatility, using forecasting, analytics, and strategic levers to scale operations while protecting customer experience.

Responsibilities

  • Lead proactive workforce planning strategies to anticipate and mitigate demand volatility through advanced forecasting and predictive analytics
  • Identify, evaluate, and activate short-term levers (e.g., overtime, flexible staffing, real-time schedule adjustments) and long-term levers (e.g., hiring strategies, capacity expansion, process redesign) to optimize workforce utilization
  • Develop and improve forecasting models that detect demand fluctuations early and support data-driven decision-making
  • Ensure workforce decisions consistently protect and enhance customer experience by maintaining service levels and minimizing disruptions
  • Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling
  • Mentor and develop Workforce Specialists on forecasting techniques, lever management, and proactive planning practices
  • Drive continuous improvement initiatives to improve forecast accuracy, reduce the impact of volatility, and strengthen operational resilience
  • Manage cross-functional projects related to workforce systems, analytics tools, and process standardization

Qualifications

  • Bachelor’s degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 5+ years of professional experience in workforce management or capacity planning
  • 3+ years of progressive experience in workforce planning, demand forecasting, or analytics

Skills

Required:3+ years of experience using advanced Excel and SQL
Nice to have:Master’s degree in an analytical field2+ years of experience in demand forecasting and predictive analytics2+ years of experience in statistical modeling, applied mathematics, operations research, or a related fieldProficiency in PythonTelecom or ISP industry experienceAdvanced proficiency in workforce management systems and data visualization tools
Last updated Jul 22, 2026. Interested? Apply on the company site.

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