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Senior Cloud Support Engineer - Weekend Shift

Crusoe· Cloud Go-To-Market (GTM)
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Bellevue, WA - US, Sunnyvale, CA - US, New York, NY - US$145k - $175kFull-timePosted 3mo ago

About the role

Crusoe Cloud is revolutionizing high-performance computing with sustainable, low-cost GPU compute power. The Cloud Support Engineer acts as the primary technical support contact, enabling customers to utilize Crusoe Cloud for AI/ML, physics simulations, and computational biology, and contributes to incident management, on-call rotations, and knowledge sharing.

Responsibilities

  • Weekend Shift Schedule: Wednesday – Sunday, or Saturday – Wednesday (5-day work week, includes weekend coverage). On-site required for weekday shifts. Compensation reflects a 10% increase for this schedule.
  • Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
  • On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
  • Incident Management: Primary point of contact for incident management, focusing on initial triage, communication, and procedural rigor throughout the incident lifecycle. You'll lead response efforts, ensuring clear communication with both technical and non-technical stakeholders and acting as a customer advocate to minimize disruption.
  • Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
  • Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
  • Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
  • Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

Qualifications

  • Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
  • Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
  • Version Control: Proficiency with Git for code management and collaboration.
  • Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
  • Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
  • Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
  • Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
  • HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Skills

Required:Linux CLIGitCustomer supportKubernetesSlurmPublic cloud platformsInfiniband / RDMA / RoCE
Nice to have:TerraformGrafana

Benefits

  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional perks & programs specific to location
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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