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Staff User Researcher

Harvey· Design
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San Francisco$158.5k - $264.5kFull-timePosted 3mo ago

About the role

Senior user researcher focused on accelerating the quality and speed of Harvey’s user-centered AI product development, shaping research strategy, and partnering with product and design to influence roadmaps and product decisions.

Responsibilities

  • Own research strategy for a product area or cross-team initiative
  • Design and execute end-to-end qualitative, quantitative, and mixed-methods research
  • Identify patterns across studies and connect insights to product decisions
  • Research how legal professionals work with Harvey and outside of the platform; translate into product and design recommendations
  • Partner closely with Product Managers and Designers to frame the right problems
  • Influence roadmaps by surfacing unmet user needs, risks, and opportunities
  • Push teams beyond validation toward deeper discovery
  • Develop strong legal domain expertise and become an expert in both the Harvey product and the legal industry
  • Produce clear, compelling synthesis and storytelling
  • Identify where AI reduces friction in research process and build custom scripts, integrations, or AI agents
  • Model strong research rigor, ethics, and judgment
  • Prototype and ship research insight tooling improvements yourself before pulling in Eng support
  • Bring rigor to ambiguous, fast-moving problem spaces and influence across teams
  • Help partners develop stronger research instincts

Qualifications

  • 5+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments
  • Bachelor’s degree in Psychology, Human-Computer Interaction, Human Factors, Cognitive Science, or related field; advanced degree preferred
  • Track record or portfolio of portfolio-level impact; experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design and product strategy
  • Ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution
  • Exceptional storytelling and communication skills; capable of influencing cross-functional partners
  • Experience building or customizing internal tooling to support insight acceleration (e.g., Zapier workflows, Claude skills, Notion workflows, custom GPTs or research agents)
  • Strong design and product judgment and business acumen; engage in design critiques and roadmap reviews
  • Collaborative, low-ego approach that helps teams move quickly and inclusively
  • Experience researching AI-powered technology products and assessing conversational product experiences

Skills

Required:User research

Benefits

  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Harvey

Professional Class AI

Harvey is a platform built to meet the standards of the world’s leading professional service firms.

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