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Enterprise Customer Success Manager

SentiLink· Revenue
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Remote$130k - $160k + equity + bonusFull-timePosted 3mo ago

About the role

Enterprise Customer Success Manager responsible for onboarding, managing, and growing relationships with Enterprise accounts across banks, credit unions, and fintech customers. Focus on fraud domain expertise, product understanding, and delivering business insights to clients.

Responsibilities

  • Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
  • Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
  • Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
  • Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
  • Take a consultative approach - understand fraud situations partners are dealing with, and propose potential solutions (even if not using SentiLink’s products)
  • Establish business goals with each client and develop a plan to achieve targets

Qualifications

  • 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
  • Collaborate with cross-functional teams (Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence, Engineering) to maintain customer-centric culture
  • Partner with Sales during pre and post sales
  • Self-motivated, detail-oriented, with a strong drive to make partners successful
  • Experience with Salesforce and Apollo is a plus
  • Willingness to travel up to 40% to visit clients and attend conferences
  • Candidates must be legally authorized to work in the United States and reside in the United States

Skills

Required:Customer Success ManagementRelationship ManagementConsultative Selling / Solutioning
Nice to have:SalesforceApollo

Benefits

  • Employer paid group health insurance for you and your dependents
  • 401(k) plan with employer match (or equivalent for non US-based roles)
  • Flexible paid time off
  • Regular company-wide in-person events
  • Home office stipend, and more
Last updated Oct 22, 2026. Interested? Apply on the company site.

About SentiLink

The fraud experts

SentiLink combines technology and expertise to help financial institutions stop identity fraud at the application stage.

fraudidentity theftrisk solutionsdata & insightssecurityfinancial institutionsfintechsproducts
Company profileWebsite

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