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Strategic Customer Success Manager

SentiLink· Revenue
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Remote$160k - $190kFull-timePosted 3mo ago

About the role

Strategic Customer (Partner) Success Manager responsible for onboarding new clients, setting business objectives, and providing high-level service and business insight to strategic accounts in the fraud/identity space.

Responsibilities

  • Own the relationships for strategic accounts across our bank, credit union, and fintech customers
  • Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
  • Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
  • Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
  • Take a consultative approach - understand fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products)
  • Establish business goals with each client and establish a plan to achieve targets

Qualifications

  • 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space
  • Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
  • Partner with Sales during pre and post sales
  • Experience with Salesforce and Salesloft, a plus
  • Self-motivated, detail-oriented, with a big appetite for making our partners successful
  • Willingness to travel up to 40% of the time to visit clients and for industry relevant conferences
  • Candidates must be legally authorized to work in the United States and must live in the United States

Skills

Required:Relationship managementFraud domain knowledgeOnboarding and kickoffCross-functional collaborationTravel willingness
Nice to have:SalesforceSalesloft

Benefits

  • Employer paid group health insurance for you and your dependents
  • 401(k) plan with employer match (or equivalent for non US-based roles)
  • Flexible paid time off
  • Regular company-wide in-person events
  • Home office stipend, and more
Last updated Oct 22, 2026. Interested? Apply on the company site.

About SentiLink

The fraud experts

SentiLink combines technology and expertise to help financial institutions stop identity fraud at the application stage.

fraudidentity theftrisk solutionsdata & insightssecurityfinancial institutionsfintechsproducts
Company profileWebsite

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