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Operations Engineer, BizTech

Airbnb· BizTech
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Hybrid (Remote - USA)$136k - $160kUnknownPosted 3mo ago

About the role

Role focused on applying AI to operational health within Airbnb BizTech, leveraging LLM-powered triage and intelligent automation to improve incident response, automation of recurring tickets, and AI-driven observability and dashboards.

Responsibilities

  • Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
  • Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
  • Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
  • Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
  • Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
  • Partner with global stakeholder teams to drive issues to resolution

Qualifications

  • 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
  • 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
  • Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
  • Experience with Infrastructure as Code
  • Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
  • Comfort working in ticket/workflow-driven environments using Jira and Confluence
  • Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

Skills

Required:Observability and metrics toolingData querying and pipelinesNetworkingInfrastructure as CodeCI/CD & automation toolingTicketing & workflow tools
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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