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Enterprise Account Operations Associate

Airbnb
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Hybrid (London)£60k - £70kFull-timePosted 3mo ago

About the role

Role in Airbnb’s Hotels team supporting Enterprise Account Management with day-to-day operations for a portfolio of hotel groups, focusing on onboarding, rollout, portfolio-level supply optimisation, platform education, reporting and strategic initiatives to drive partner success.

Responsibilities

  • Support the day-to-day operational management of enterprise hotel group partners across global markets.
  • Coordinate and execute the onboarding and rollout of new hotel groups and properties onto Airbnb.
  • Build, document and continuously improve operational processes and workflows.
  • Identify gaps, inefficiencies and opportunities to improve existing processes, and proactively recommend solutions.
  • Manage projects involving multiple internal and external stakeholders, ensuring clear ownership, communication and delivery.
  • Partner cross-functionally to resolve operational issues and improve the experience for hotel partners.
  • Support portfolio-level supply optimisation and platform education initiatives.
  • Use data and reporting to identify opportunities, track performance and inform operational decisions.
  • Balance multiple priorities in a fast-moving environment where requirements and processes may continue to evolve.
  • Take ownership of problems from identification through to resolution, escalating appropriately while bringing recommendations and potential solutions.

Qualifications

  • 5+ years Experience in account operations, partner operations, sales operations, customer success operations, enterprise account support or a related operational role.
  • Demonstrated experience creating, improving or scaling processes and workflows.
  • Comfortable working in ambiguous environments where processes and ways of working are still evolving.
  • Strong ownership mindset with the confidence to make recommendations, challenge existing approaches constructively and drive work forward.
  • Strong stakeholder management skills, with experience navigating multiple internal and external stakeholders.
  • Proven ability to collaborate effectively across functions and influence without direct authority.
  • Strong project management and organisational skills with the ability to manage multiple workstreams simultaneously.
  • Analytical mindset with the ability to use data to identify problems, opportunities and potential solutions.
  • Advanced Excel or Google Sheets skills and confidence working with large datasets.
  • Experience with SQL or other data tools is a plus.
  • Strong written and verbal communication skills.
  • Self-starter mentality with a practical, solutions-oriented approach and willingness to adapt as the business evolves.

Skills

Required:Account operationsProcess design and optimizationAmbiguity navigationProject managementStakeholder managementData analysisExcel / Google SheetsCommunicationSelf-starter / adaptable
Nice to have:SQL or data tools
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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