← All roles

Senior Program Manager, Workplace Operations

Airbnb· Workplace Operations
Apply on company site
San Francisco$192k - $237kFull-timePosted 3mo ago

About the role

Senior program management role focused on leading, scaling, and modernizing Workplace Operations programs across global teams, with emphasis on efficiency, cross-functional collaboration, vendor management, and AI-enabled automation.

Responsibilities

  • Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement
  • Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions
  • Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered
  • Identify gaps in current program offerings and proactively develop solutions, often without an established playbook
  • Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience
  • Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions
  • Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working
  • Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards
  • Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy
  • Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations

Qualifications

  • 12-15+ years of experience in program management, workplace operations, or a closely related field
  • Practical experience applying AI and automation to operational work — identifying high-value use cases, scoping pilots, and scaling what works
  • Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously
  • Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels
  • Experience assessing how existing teams operate and translating that assessment into an actionable roadmap of process, tooling, and automation improvements
  • Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments
  • Experience making and defending build / buy / outsource decisions, including vendor evaluation, scoping, and ongoing performance management
  • Proven ability to influence without direct authority across teams and organizational levels
  • Experience developing policies, playbooks, and operational tooling for distributed teams
  • Experience leading change management for new ways of working, including enablement and adoption
  • Strong analytical skills; comfortable using data to measure program performance, build a business case, and drive decisions
  • Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences
  • Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent), and comfort with workflow automation and integration platforms
  • Customer service orientation and a commitment to delivering a high-quality employee experience
  • Comfortable operating with autonomy in a high-visibility environment with senior stakeholders
  • Previous people management experience preferred

Skills

Required:Program managementAI and automation in operationsVendor managementChange management
Last updated Oct 22, 2026. Interested? Apply on the company site.
Airbnb logo

About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

marketplacetravel
Company profileWebsite

More open roles at Airbnb