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Account Manager, Italy

Meta· Business Development
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Dublin, IrelandFull-timePosted 3mo ago

About the role

Role to establish, own and manage a portfolio of clients in Italy, driving revenue and best-practice adoption through strategic advice, education, and customer satisfaction. Focus on growing revenue, executing opportunities, and leading executive-level communications for client portfolios.

Responsibilities

  • Grow revenue, education and solution adoption with Clients, Partners and Agencies where relevant
  • Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs
  • Help develop client strategy, continuous improvement and knowledge sharing initiatives
  • Analyse data to identify trends to enhance our customer support processes and improve team efficiency
  • Optimize campaigns and identify programmatic ways to do this at scale
  • Lead strategic conversations with C Level and communicate progress of monthly/quarterly initiatives to internal and external stakeholders, adapting plans to feedback
  • Operate as the lead point of contact for any matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
  • Gather agency and partner feedback to enhance ad products and the customer experience
  • Deliver consultative support and up-to-date education on our Facebook products
  • Present key client issues to C-level stakeholders, acting as the customer advocate within the organization

Qualifications

  • 4+ years previous experience in customer sales and support, agency account management or consulting
  • Evidenced success with presentation skills
  • Demonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impact
  • Identify and leverage trends within industry of expertise/focus
  • A self starter with experience of critical thinking and analytical skills
  • Demonstrated experience in effectively prioritizing tasks and manage time, even under high- pressure situations
  • Client management experience
  • Fluency in English and Italian
  • Market knowledge and work experience in Italy, as the role supports clients in the Italian market

Skills

Required:Client managementPresentation skillsStrategic account management
Last updated Oct 23, 2026. Interested? Apply on the company site.

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