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Customer Service Associate

Hypebeast Group· HBX (E-Commerce) – Customer Service/Customer Experience
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Hong KongPart-timePosted 2mo ago

About the role

Part-time on-site customer service role in Hong Kong focused on handling returns and exchanges, updating systems, and resolving customer issues within a e-commerce environment.

Responsibilities

  • Receive, unpack, and process incoming customer returns and exchanges in a timely and organised manner.
  • Inspect returned items thoroughly for condition, completeness, and eligibility against company return policies.
  • Accurately update internal systems and records to reflect the status of each return and exchange, ensuring data integrity for cross-team awareness.
  • proactively communicate with customers to resolve any issues arising from returns or exchanges (e.g. missing items, condition discrepancies, damaged goods) with a high level of professionalism.
  • Liaise closely with other members of the Customer Service team to ensure cases are handled consistently and efficiently.
  • Maintain a high level of service awareness and attention to detail at all times.
  • Support the reporting manager with ad-hoc tasks and duties.

Qualifications

  • High Diploma, or Associate Degree holder.
  • Experience in customer service, returns/logistics, or related fields is highly preferred. Experience in the e-commerce industry will be a plus.
  • Fluent in Chinese and English for both spoken and written communication.
  • Strong attention to detail with the ability to inspect and assess product condition accurately.
  • Experience with order management tools is preferred.
  • Good interpersonal and communication skills, with the ability to handle customer concerns tactfully.
  • Possess a proactive solutions mindset; organised and methodical with strong time management skills.
  • Comfortable with hands-on processing tasks, including unpacking and handling merchandise.
  • Proficient in basic administrative office suite software, e.g. MS Office, Google Drive.
  • Available to work on-site on scheduled weekdays, including during peak/busy periods.

Skills

Required:Customer serviceAttention to detail
Nice to have:Order management tools
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Hypebeast Group

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Hypebeast is the leading online destination for men's contemporary fashion and streetwear. Shop at our store and also enjoy the best in daily editorial content.

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