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Sr. Enterprise Account Manager, Aviation

SpaceX· Starlink Enterprise Sales & Account Management
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Hawthorne, CA$135k - $215kFull-timePosted 2mo ago

About the role

Starlink Enterprise Account Management role focusing on aviation customers, owning onboarding, account management, retention and revenue growth from contract signature through successful activation for strategic Enterprise Aviation accounts.

Responsibilities

  • Act as the primary point of contact for a portfolio of strategic Enterprise Aviation customers from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
  • Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
  • Collect, communicate and champion customer feedback internally to influence programmatic and technical development required to maintain and grow your business
  • Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
  • Retaining and growing the value of accounts in both hardware and service revenue
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and communicating readiness levels, requirements, schedules and risks
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Qualifications

  • Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 8+ years of professional business development, program management, sales or account management experience
  • 7+ years of experience in a customer-facing role

Skills

Required:Executive stakeholder managementCustomer relationship managementContract management

Benefits

  • Long-term incentives (company stock or long-term cash awards)
  • potential discretionary bonuses
  • Employee Stock Purchase Plan
  • comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • 3 weeks of paid vacation with 10+ paid holidays per year
  • paid sick leave as per company policy
Last updated Jul 29, 2026. Interested? Apply on the company site.

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