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Sr. Enterprise Account Manager, Aviation

SpaceX· Starlink Enterprise Sales & Account Management
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Redmond, WA$135k - $220kFull-timePosted 2mo ago

About the role

Senior Enterprise Account Manager for Starlink Aviation, responsible for leading a portfolio of strategic aviation customers from contract signature through onboarding, activation, and ongoing account management to maximize retention and revenue.

Responsibilities

  • Act as the primary point of contact for a portfolio of Enterprise Aviation customers from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
  • Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
  • Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
  • Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
  • Retaining and growing the value of accounts in both hardware and service revenue
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and communicating readiness levels, requirements, schedules and risks
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Qualifications

  • Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 8+ years of professional business development, program management, sales or account management experience
  • 7+ years of experience in a customer-facing role

Skills

Required:Account managementExecutive stakeholder management
Nice to have:Customer feedback synthesisContract management

Benefits

  • Long-term incentives, stock or long-term cash awards
  • discretionary bonuses
  • Employee Stock Purchase Plan
  • comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • paid vacation (3 weeks)
  • 10+ paid holidays per year
  • paid sick time in Washington state
  • company shuttles for commute to select Seattle locations to SpaceX Redmond office
Last updated Jul 29, 2026. Interested? Apply on the company site.

About SpaceX

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