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Conversation Designer

Decagon· Customer Team
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San Francisco, New York City$180k - $220k + equityFull-timePosted 2mo ago

About the role

Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels. Advise customers and internal stakeholders on conversation design best practices; evaluate voice quality; build scalable evaluation frameworks; collaborate with Engineering and Product to close quality gaps; and share learnings to raise the overall quality of deployments.

Responsibilities

  • Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
  • Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
  • Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
  • Build repeatable frameworks for assessing conversation and voice performance
  • Enable our Customer team to apply strong design judgment independently
  • Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
  • Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments
  • Advise customers and internal teams on conversation design and voice selection
  • Evaluate and iterate on voice quality across providers, languages, and use cases
  • Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team
  • Partner with Engineering and Product to translate field insights into platform improvements

Qualifications

  • 3-5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)
  • Experience building evaluation frameworks, rubrics, or QA processes
  • Strong communicator across technical and business contexts
  • Comfortable working close to the product in a fast-moving environment

Skills

Required:Conversation designVoice evaluationFrameworks and QA

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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