Analyst, Customer Trust
Hybrid (New York)$94.5k - $141.7kFull-timePosted 2mo ago
About the role
Role focused on driving customer trust and security responses to support GTM, manage the Trust Center, and elevate Harvey's security posture across partnerships with Product Security, Legal, and GTM/Sales.
Responsibilities
- Act as a technical point of contact for the Go-To-Market team and customers regarding security questions; provide timely, accurate, and empathetic responses to questionnaires and concerns while maintaining high security standards.
- Leverage AI and Harvey’s internal tools to improve response efficiency and accuracy; build scalable workflows to reduce manual overhead and improve response times.
- Establish and report on KPIs for the Customer Trust function; track team impact, response velocity, quality of answers, and influence on sales outcomes.
- Manage the Trust Center; create and maintain a high-quality security and regulatory knowledge base; develop thought leadership to support GTM teams in handling complex security discussions.
- Partner with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and evolving customer requirements.
Qualifications
- 3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting with a track record of supporting and improving compliance programs.
- Audit experience navigating complex compliance frameworks and communicating controls and capabilities to customers.
- Exceptional customer service skills with ability to explain technical/regulatory topics to non-technical stakeholders.
- 1-2+ years of experience leveraging AI models or automation to drive program efficiencies (e.g., automating knowledge base management or response drafting).
- Strong analytical skills with a focus on metrics; ability to create dashboards and report performance to leadership.
- Comfort with ambiguity and ability to remain calm, patient, and decisive under pressure.
Skills
Required:Customer trust management
Benefits
- Comprehensive health, dental and vision coverage
- 401k match up to 4%
- Flexible PTO
Last updated Aug 5, 2026. Interested? Apply on the company site.
About Harvey
Professional Class AI
Harvey is a platform built to meet the standards of the world’s leading professional service firms.
AILegalLegal AILegal AnalysisLegal Document AnalysisLegal ResearchLegal Techsetter-30
More open roles at Harvey
- Senior Deal Desk Analyst, APAC4d agoSydney · Sales
- Deal Operations Analyst4d agoHybrid (Chicago) · Sales
- Deal Operations Analyst4d agoHybrid (Dallas) · Sales
- Account Executive, Enterprise4d agoHybrid (Toronto) · Sales
- Head of Mid Market Sales, North America4d agoHybrid (Chicago) · Sales