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Senior Product Designer, Servicing

Valon· Design
Apply on company site
New YorkFull-timePosted 2mo ago

About the role

Senior Product Designer to define user experience for homeowners facing financial hardships and to build servicing agents' tools within Valon’s Mortgage Delinquency (DQ) domain.

Responsibilities

  • Design large-scale zero-to-one product experience — using end-to-end design process from research, prototyping, testing, to delivery.
  • Build expertise in multiple DQ verticals and context switch efficiently in a fast and iterative environment.
  • Create user journeys, wireframes, and high-fidelity designs that communicate design solutions and align with business goals.
  • Collaborate with product managers, engineers, legal experts, and stakeholders to ensure designs are feasible, scalable, and comply with laws and regulations.
  • Champion user-centered design principles and advocate for user needs throughout the product development lifecycle.
  • Mentor and guide junior designers, sharing best practices and fostering a culture of design excellence.
  • Work within and help evolve our design system, ensuring a cohesive and consistent visual language and user experience across all products and platforms.
  • Collaborate with cross-functional teams to ensure a cohesive user experience across multiple products and platforms.

Qualifications

  • 5+ years of experience with user-centered product design
  • A solid portfolio
  • Experience working within the context of digital products
  • Ability to balance methodological rigor with scrappiness and creativity
  • Excellent written and verbal communication skills

Skills

Required:User-centered designUX researchPrototypingDesign systems

Benefits

  • Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan. The base salary range reflects multiple levels. We assess level based on a combination of experience and interview performance.
  • Health & well-being: comprehensive medical, dental, & vision benefits.
  • Free Food: daily lunch, and dinner provided through Forkable for in-office team members.
  • Commuter benefits: pre-tax deductions for public transit, rideshares, and parking.
  • Grow together: orientation for onboarding and other learning & development opportunities including regular review cycles with 360-degree feedback.
  • Play together: quarterly budgets for team and company outings.
  • Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.
  • Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents.
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Valon

The AI-native operating system for mortgage servicing. Building a better foundation for the American Dream.

Mortgage servicingAI-native operating systemRegulated financeRegulated workflowsPlatformValonOS
Company profileWebsite

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