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Customer Success Manager DFR Majors - Northwest

Skydio· Operations
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Remote$120k - $160kFull-timePosted 2mo ago

About the role

Customer Success Manager responsible for leading implementation, usage, retention and expansion of Public Safety customers; acts as a bridge between customers and Skydio’s technical teams; role focused on Northwest US with an emphasis on accounts in multiple western states.

Responsibilities

  • Build scalable processes for customer on-boarding and post sales success
  • Track and manage all implementation projects with large enterprise customers for successful delivery of technology and services
  • Develop Healthy Customer Relationship through proactive support and cadence based follow ups
  • Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
  • Create customer Loyalty through proactive support and account management
  • Advocate for Enterprise customers through deep understanding of their use cases and needs
  • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
  • Ensure expansions and renewals through proactive support
  • Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business

Qualifications

  • Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
  • Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules
  • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
  • Experience with commercial Unmanned Aircraft Systems and related software development/deployment
  • Work directly with customers through proactive, metrics based engagement
  • Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
  • Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion

Skills

Required:Project managementCustomer success / account managementCommunication

Benefits

  • Paid vacation time
  • sick leave
  • holiday pay
  • 401K savings plan
  • Group health insurance plans
  • Relocation assistance (may be provided for eligible roles)
Last updated Sep 24, 2026. Interested? Apply on the company site.
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About Skydio

A family of flying robots.

AI-powered autonomous drones for Drone as First Responder (DFR), critical infrastructure inspection, tactical ISR, site security, surveying and mapping

DronesAutonomous SystemsInspectionSecurityMappingPublic SafetyNational Security
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