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Product & User Operations Intern

Simular· Product
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SingaporeInternPosted 2mo ago

About the role

Intern role focused on understanding user needs, feeding insights into the product team, and supporting release operations and user onboarding in a hands-on, on-site role based in Singapore.

Responsibilities

  • Handle frontline user support: answer support email, Discord questions, and tickets clearly and quickly
  • Own the feedback loop from users into the product backlog: triage, categorize, and quantify what people are hitting
  • Support release operations: track what is shipping, write release notes, and verify things work as intended after they land
  • Maintain help docs, canned responses, and the knowledge base so common questions stop being asked twice
  • Track feature timelines, release notes, and delivery progress, and keep the team honest about dates
  • Monitor product metrics such as activation, retention, and feature adoption, and report what's changing
  • Run onboarding and activation analysis: find where new users stall, and propose product fixes rather than workarounds
  • Help operationalize agent quality: review real agent runs, catalogue failure modes, and feed them back to product and research
  • Advocate for the user in product discussions, with evidence rather than anecdote

Qualifications

  • You're pursuing a Bachelor's or Master's degree in any field, or equivalent experience
  • You write clearly and kindly, especially when replying to someone who is frustrated
  • You're organized and reliable, and you follow through without being chased
  • You're comfortable with data: you can pull numbers, spot a trend, and explain it
  • You're curious about how products get built and want to be close to that process
  • You can hold context across many small threads without dropping things
Last updated Aug 5, 2026. Interested? Apply on the company site.

About Simular

The Autonomous Computer Company

Simular AI delivers open-source, intelligent AI agents powered by leading research to automate computer tasks, streamline workflows, and enhance productivity. Transform your digital experience today!

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