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Wartime Operations and Product Lead

SiPhox Health· Operations
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Hybrid (Boston, MA)$160k - $200kFull-timePosted 2mo ago

About the role

Role focused on urgent, ownership-driven operations for SiPhox Health's at-home biomarker testing platform. Responsible for end-to-end kit design, logistics, compliance, customer experience, and cross-functional collaboration to ensure timely, compliant delivery of physical test kits and reliable laboratory processing under regulatory scrutiny.

Responsibilities

  • Own sourcing of all kit components
  • Own end-to-end design of test kit
  • Own quality and physical test kit customer experience
  • Support e-commerce and B2B partnerships teams with new kit variant launches and continuous improvement
  • Own the end-to-end delivery of kits to customers — on time and fully tracked — and understand the cause of any failure before the customer raises it
  • Hold laboratory partners to on-time, in-spec processing within all regulatory requirements
  • Manage inventory and supply chain proactively, identifying shortages weeks in advance rather than at the point of depletion
  • Treat customer support as the front line of the business, equipping agents with tools and guidance to resolve issues quickly
  • Ensure replacements and troubleshooting are prompt and clearly communicated
  • Guarantee that results are accurate and delivered on time; ensure every process meets regulatory and internal standards
  • Instrument the operation with clear metrics — delivery times, laboratory turnaround, customer satisfaction, and cost per kit
  • Continuously identify and eliminate bottlenecks, improving efficiency and scalability
  • Own relationships with shipping, fulfillment, and laboratory partners, holding them to commitments and renegotiating terms as needed
  • Develop the support team through training and guidance
  • Collaborate across marketing, product, and R&D to scale operations

Qualifications

  • 3+ years in product management, operations, logistics, or supply chain management in regulated, fast-moving environments such as healthcare, biotech, hardware, or high-growth D2C
  • Demonstrated experience managing third-party vendors, laboratories, and logistics partners to a high standard of performance
  • Strong problem-solving skills and adaptability to changing priorities
  • Excellent communication skills with track record of moving cross-functional teams without formal authority
  • Familiarity with regulatory and compliance standards in healthcare or laboratory settings, or ability to master quickly
  • Founder or early employee experience is a plus
  • Bachelor's degree in operations management, business, or related field, or equivalent experience

Skills

Required:End-to-end test kit designVendor and partner managementLogistics and supply chain managementRegulatory and compliance knowledgeCross-functional leadership

Benefits

  • Stock options, and meaningful equity in a company solving a meaningful problem
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About SiPhox Health

Wearable and At-Home protein monitoring with silicon photonic chips

We are developing a new paradigm for consumer health tech wearables by replacing a 100lb optical instrument with an area of silicon smaller than a postage stamp.

hard-techbiometricsnanosensorshealth-techhealth-&-wellness
Company profileWebsite

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