← All roles

Senior Product Manager, Reliability & Call Quality

Tin Can· Product
Apply on company site
Seattle$150k - $185kFull-timePosted 2mo ago

About the role

Senior Product Manager focused on reliability and call quality for Tin Can’s connected devices, owning end-to-end work from device connectivity to audio quality across mesh/dual-band Wi‑Fi, hardware/firmware interactions, and partnerships with router companies.

Responsibilities

  • Own reliability and call quality as a first-class problem, finding and fixing problems
  • Work with firmware engineers to run down issues that contribute to sound degradation
  • Flag when a fix needs to go beyond firmware, helping shape the hardware roadmap
  • Understand and improve how devices connect and stay online
  • Test partnerships to see if we can move the needle faster together
  • Build instrumentation and reporting to measure quality, qualitatively and quantitatively
  • Turn diagnosis into a clear, prioritized backlog engineering can actually execute against
  • Run tests yourself, using a mix of field and internal testing to get a real answer
  • Report clearly on what's improving, what isn't, and what's next

Qualifications

  • 5+ years of product management experience with connected hardware or IoT products, plus real depth in audio or telecom/VoIP quality
  • Genuine technical fluency in networking and audio; you can hold your own in a conversation about jitter, packet loss, or dual-band handoff
  • Comfortable digging into logs and firmware behavior to find the root cause
  • Experience partnering closely with firmware or embedded engineering teams
  • Fluency using AI as a multiplier across diagnosis, analysis, and testing
  • Clear communicator; translate deep technical problems into an actionable plan for non-engineers
  • Hands-on and scrappy approach; prefer doing the testing/log work yourself
  • Low-ego and collaborative vibes; share credit and pitch in on problems that aren't yours

Skills

Required:Reliability engineeringNetworking and audio fluencyFirmware collaboration

Benefits

  • Full benefits package
  • Equity eligible (offers equity)
Last updated Aug 5, 2026. Interested? Apply on the company site.
Tin Can logo

About Tin Can

The super-magical Wi-Fi landline for kids

The super-magical Wi-Fi landline for kids. No screens, no texting, no strangers — just real conversation with Grandma, besties, and contacts you approve. Plug in, twirl that cord, and time-travel to pure voice fun.

Wi-Filandlinekidsvoice
Company profileWebsite

More open roles at Tin Can