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Product Applications Scientist

Gator Bio· Commercial – Customer Success
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Palo Alto, CA$90k - $110kRegular, Full-TimePosted 2mo ago

About the role

Gator Bio is seeking a Product Applications Scientist in Palo Alto, CA to enable successful customer adoption and utilization of Gator systems through technical application support, training, workflow optimization, and troubleshooting.

Responsibilities

  • Provide post-sales technical support to customers through troubleshooting, application guidance, and workflow optimization.
  • Partner with customers to identify root causes of application or instrumentation challenges and recommend solutions.
  • Support users in achieving successful implementation and continued utilization of the system.
  • Translate customer feedback and technical challenges into actionable recommendations for internal teams.
  • Delivering customer training programs, including instrument/application workflows, best practices, and troubleshooting approaches.
  • Support onboarding activities to improve customer confidence and product adoption.
  • Create and maintain technical training materials, applications guides, and support documentation.
  • Provide expertise in product applications, assay workflows and technical processes.
  • Troubleshoot complex application-related and instrument-related issues and coordinate resolution with internal technical teams when needed.
  • Identify recurring technical challenges and contribute to continuous improvement initiatives.
  • Support documentation and standardization of technical workflows.
  • Collaborate with FAS, FSE, Product Management, and R&D teams to improve customer outcomes.
  • Provide customer insight and application feedback to support product improvements.
  • Participate in internal knowledge sharing and technical initiatives.
  • All job duties as assigned.

Qualifications

  • Minimum of M.S. or equivalent experience in biology, biochemistry, or related field.
  • Hands-on experience running standard biochemical and biophysical analysis techniques such as ELISA, SPR or other label-free analysis tools.
  • Strong understanding of biological application and technical troubleshooting.
  • Experience training users, supporting customers, or developing technical content.
  • Strong communication skills with the ability to explain complex technical concepts clearly.
  • Previous experience with CRM is a plus.
  • Highly organized and able to work independently.

Skills

Required:TroubleshootingTechnical trainingCustomer-facing communicationBiochemical/biophysical techniques
Nice to have:CRM tooling
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Gator Bio

Accelerate discovery with Next-Gen Biolayer Interferometry

Explore the Biomolecular universe using our BLI Technology (Biolayer Interferometry) to bring greater meaning to every molecule.

Biolayer InterferometryBLI Technologybiomolecular interactionshigh-throughput analysisresearch tools
Company profileWebsite

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