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IT Support Technician

SpaceX· Information Technology - Services
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Canandaigua, NY$29/hr - $35/hrFull-timePosted 2mo ago

About the role

IT Support Technician at SpaceX responsible for end-to-end IT services for staff, including onboarding, hardware/software deployment, troubleshooting, and end-user infrastructure support in a high-demand, fast-paced environment supporting engineers and mission operations.

Responsibilities

  • Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
  • Manage on site inventory and the total lifecycle of IT assets.
  • Procure, configure and deploy computer hardware and mobile cellular devices.
  • Troubleshoot software and hardware issues, in person and remotely.
  • Configure and troubleshoot desktop, label and large multifunction printers.
  • Network support and troubleshooting. From device connectivity to VLAN configuration.
  • Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
  • Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
  • Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

Qualifications

  • High school diploma or equivalency certificate.
  • 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
  • Experience supporting Microsoft technologies.

Skills

Required:IT support and customer serviceTroubleshooting (hardware and software)

Benefits

  • long-term incentives (stock or long-term cash awards)
  • potential discretionary bonuses
  • Employee Stock Purchase Plan
  • medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • various other discounts and perks
  • accrue 3 weeks of paid vacation
  • 10 or more paid holidays per year
  • paid sick leave as per policy
Last updated Aug 5, 2026. Interested? Apply on the company site.

About SpaceX

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