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Starlink Account Manager (US Federal)

SpaceX· Starlink Enterprise Sales & Account Management
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Hawthorne, CA$115k - $180kfull-timePosted 2mo ago

About the role

Account management role focused on a portfolio of federal government customers for Starlink, handling onboarding, ongoing management, retention and growth, and acting as the internal expert for the federal vertical.

Responsibilities

  • Act as the primary point of contact for a robust portfolio of assigned federal government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
  • Building relationships to identify requirements and manage expectations
  • Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
  • Retaining and growing the value of accounts
  • As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
  • Serve as the team’s internal expert in the federal and civilian government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
  • Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

Qualifications

  • Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
  • 4+ years of experience in account management, customer success, or business operations
  • 1+ years of experience working with government customers

Skills

Required:Customer relationship management
Nice to have:Contract managementCross-functional project leadership

Benefits

  • Long-term incentives, stock or long-term cash awards
  • Discretionary bonuses
  • Employee Stock Purchase Plan
  • comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • 3 weeks of paid vacation and 10+ paid holidays per year
  • paid sick leave per company policy
Last updated Aug 5, 2026. Interested? Apply on the company site.

About SpaceX

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