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User Safety & Risk Operations Analyst - Global Response (Weekend Shift)

OpenAI· User Operations
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San FranciscoFull-timePosted 2mo ago

About the role

Trust, Safety & Risk Operations analyst role focused on high-priority safety escalations, policy enforcement, fraud and risk management, with 24/7 global coverage and weekend shift requirements.

Responsibilities

  • Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements.
  • Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations.
  • Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.
  • Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage.
  • Conduct quality reviews and provide feedback to improve consistency across global teams.
  • Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements.
  • Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations.
  • Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed.
  • Note: each person in this role will be expected to work a standard 5x8 work week, which includes covering the weekend shift each week (e.g., work weeks covering Saturday - Wednesday)

Qualifications

  • 5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations.
  • Experience working in incident response, law enforcement response, or escalations management.
  • Experience leveraging OpenAI technology to enhance workflows and scale operational impact.
  • Deep domain expertise in specialization area and familiarity with relevant legal, policy, and technical frameworks.
  • Track record of scaling operations, building processes, and cross-functional collaboration to improve performance and safety outcomes.
  • Exceptional analytical skills to detect patterns, assess risk, and recommend policy or product changes based on evidence.
  • Clear, empathetic, and precise communication, especially in sensitive user-facing contexts.
  • Comfort with ambiguous, high-autonomy environments and balancing speed with diligence.
  • Ability to manage frequent context switching and multiple projects with prioritized impact.

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Aug 6, 2026. Interested? Apply on the company site.

About OpenAI

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