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Technical Services Engineer

MongoDB
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Hybrid (Mexico City)Full-timePosted 2mo ago

About the role

MongoDB Technical Services Engineers advise customers and solve complex MongoDB problems across the ecosystem (server, drivers, cloud, infrastructure). Hybrid role based in Mexico City. Responsibilities include solving architecture, performance, recovery, and security issues; mentoring and ramping new team members; contributing to internal tools; and collaborating with product and development teams.

Responsibilities

  • Solve customers’ complex MongoDB problems across architecture, performance, recovery, security, and related areas.
  • Be an expert resource on standard methodologies for running MongoDB at scale.
  • Advocate for customers’ needs by collaborating with product management and development teams.
  • Contribute to internal projects, including development of support tools for performance, benchmarking, and diagnostics.
  • Mentor and ramp new team members and build knowledge of new product lines within the MongoDB ecosystem.

Qualifications

  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
  • Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
  • Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
  • Experience building and maintaining complex mission-critical production database systems
  • Ability to read code with basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc.
  • Broad awareness of customer workloads and use cases, including performance, availability, and scalability
  • Experience analyzing issues holistically from the application tier through the database to storage
  • Genuine desire to help people
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Collaboration: willingness to seek help when required and good judgment to know when to ask for help
  • Strong written and verbal English communication skills

Skills

Required:Systems engineeringNetworkingStorage engineeringDatabase systemsProgramming / scriptingCustomer workload analysisProblem analysisCommunication
Last updated Sep 24, 2026. Interested? Apply on the company site.
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