IT Services Technician
xAI· Information Technology
Seattle, WA$68.4k - $102.6kfull-timePosted 2mo ago
About the role
Onsite full-time IT services role providing advanced technical guidance and second-line support to SpaceXSI employees, with occasional on-call/off-hours support. Focus on hardware, software, network issues, account management, deployments, documentation, and mentoring Level 1 technicians.
Responsibilities
- Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
- Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
- Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
- Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
- Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
- Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.
- Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
- Support IT projects, such as system upgrades, migrations, or new technology rollouts.
- Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
- Ensure compliance with company IT policies, security standards, and data protection protocols.
- Provide new hire onboarding and offboarding service support
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
- 2-4 years of experience in IT, helpdesk, or a related technical role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
- Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
- Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
- Excellent problem-solving, analytical, and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.
Skills
Required:Hardware deployment and maintenanceActive DirectoryNetworkingServer administrationIT service management toolsDocumentation and knowledge baseCustomer service
Nice to have:Virtualization and cloud services
Benefits
- equity
- comprehensive medical, vision, and dental coverage
- access to a 401(k) retirement plan
- short & long-term disability insurance
- life insurance
- various other discounts and perks
Last updated Oct 14, 2026. Interested? Apply on the company site.
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