← All roles

AV Operations Specialist

Anthropic· Security
Apply on company site
Hybrid (New York City, NY)$230k - $285kFull-timePosted 2mo ago

About the role

AV-focused role responsible for the health and performance of AV spaces, incident resolution, and event support across offices, serving as the regional presence for AV Engineering and Production teams and translating field learnings into standards.

Responsibilities

  • Site Ownership & Room Health: Serve as the AV owner for your office — accountable for the health, readiness, and performance of every room and event space in the building
  • Execute preventative maintenance programs and recurring room sweeps on a defined cadence, not only in response to tickets
  • Maintain accurate inventory of room systems, peripherals, wireless microphones, cameras, and portable production gear, including spares strategy and replacement cycles
  • Coordinate AV scope for office moves, room reconfigurations, and new-space readiness in partnership with Workplace and AV Engineering
  • Know your estate: maintain the room documentation, as-builts, and site-specific gotchas that make your office supportable by anyone on the team
  • Support Operations: Help own the AV support queue — triage, prioritization, resolution, and escalation with clear diagnostic context
  • Participate in the regional AV on-run rotation (West, East, or EMEA), covering AV issues during local business hours alongside the daily room-check discipline
  • Systematically isolate faults to a point in the signal chain rather than reaching for reboots and cable swaps
  • Drive recurring issues to root cause and surface them to AV Engineering as candidates for platform-level or design-level fixes
  • Contribute to runbooks, standard operating procedures, and knowledge base documentation that other technicians follow
  • Event Support & Production: Provide technical coverage for live and hybrid events in your office — from small executive presentations and team meetings through to all-hands and company-wide broadcasts
  • Operate event production systems including audio consoles, video switchers, camera systems, playback, and streaming encoders
  • Run pre-event readiness: walkthroughs, rehearsals, source checks, gear staging, and failover planning
  • Handle scoping conversations with requesters — translating what a stakeholder wants the event to feel like into an equipment and staffing plan that fits the team's SLA
  • Turn novel one-off events into repeatable standards — a template, runbook, or gear list that makes the next one easier for the whole team
  • Vendor Direction & Cross-functional Partnership: Direct AV integrators, contractors, and event labor on site, holding them to defined scope, SLAs, and quality standards
  • Partner with Workplace, Events, and IT on lead times, expectations, and readiness
  • Act as the regional feedback loop to AV Engineering — what's failing, what's missing, and what the standard should be
  • Communicate status, risk, and resolution to non-technical stakeholders in clear, calm, jargon-free language

Qualifications

  • 8+ years of hands-on experience in AV operations, workplace technology, or technical event support
  • Owned a standing estate — the same rooms, the same stakeholders, week over week — and were accountable for how those spaces performed over time
  • Working fluency across room systems, event audio, video, camera, and streaming, with enough depth to diagnose problems
  • Comfortable being the only AV person in the building, and can prioritize independently across maintenance, support, and events
  • Ability to bring structure to ambiguity — checklists, intake processes, maintenance cadences, and documentation
  • Energized by being the front-facing technical partner to executives, event producers, and others
  • Ownership end-to-end, from noticing a recurring failure to getting it permanently fixed
  • Thrives in a fast-moving environment where standards are written rather than inherited
  • CTS certification or equivalent demonstrated capability (preferred)
  • Experience with: Q-SYS DSP, Logitech CollabOS/Sync, Google Meet hardware, Zoom Rooms, enterprise room system administration, preventative maintenance and room-sweep programs, broadcast video switchers (Blackmagic ATEM, Ross Carbonite, NewTek TriCaster), digital audio mixing consoles (Yamaha DM7/CL/QL), Shure wireless systems, PTZ cameras, Jira, on-run rotation, coordinating AV contractors
  • CTS certification or equivalent demonstrated capability

Skills

Required:AV operations and room managementEvent production and technical coverageTroubleshooting and root cause analysisVendor management and coordinationCross-functional collaboration

Benefits

  • Competitive compensation and benefits
  • optional equity donation matching
  • generous vacation and parental leave
  • flexible working hours
  • office space for collaboration
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

ai-infrastructure-and-developmentliquid-ai-recruiting-targetsetter-30setter-30-2026-q1wing-list-2026wing-list-2026-giga-stage
Company profileWebsite

More open roles at Anthropic