← All roles

Client Engagement Specialist, Trading Expert

Kraken· Client Services
Apply on company site
RemoteTemporaryPosted 2mo ago

About the role

Remote, fully remote role (evenings/weekends) for a Trading Expert supporting Kraken’s trading products across consumer, spot, margin, futures, and Kraken Desktop. You will be the first point of contact for clients, diagnose and resolve trading-related issues, provide feedback on new features, assist in team management/training content, and monitor for fraud or abuse.

Responsibilities

  • Answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels (Zendesk/Email/possibly Telegram).
  • Diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues
  • Provide testing and feedback for new trading features before they are released to clients.
  • Assist in the management of our Consumer/Trading/Futures/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.).
  • Providing calculation breakdowns for clients questions regarding fees, margin levels, P/L explanations etc
  • Potentially monitor trading activity looking for fraudulent actions or trade out attacks

Qualifications

  • Experience working in customer service roles, delivering a 5 star experience (retail, hospitality, or customer service center).
  • Experience with trading platforms within digital assets or other assets, including advanced trading platforms. Ideally, you have used Kraken products.
  • Knowledge of trading and charting, with an understanding of leveraged trading (Futures/Margin, or preferably both).
  • Good math skills
  • Fast learner, adaptable to change as products evolve
  • Fluent in English and available to work evenings and weekends (NA/EU hours)

Skills

Required:Customer serviceTrading platformsTrading and charting knowledgeMath skillsEnglish fluencyAdaptability

Benefits

  • Remote role with flexible location in Romania; Czech Republic; Malta
  • Weekend/evening shift alignment with North America/Europe
  • Exposure to crypto trading products and internal cross-functional collaboration
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Kraken

setter-30setter-30-2026-q1
Company profileWebsite

More open roles at Kraken