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Customer Solutions Architect, Manager

Fivetran· Sales Department
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Hybrid (Dublin)full-timePosted 2mo ago

About the role

Manager to lead and grow the Customer Solutions Architect (CSA) function within the Field Engineering team in EMEA, driving expansion and retention across Commercial and Enterprise accounts for Fivetran + dbt Labs. Focuses on post-onboarding technical ownership, workload-based engagement, and revenue growth, with leadership across NEMEA, DACH, and France/Benelux.

Responsibilities

  • Lead a team of Senior and Lead Customer Solutions Architects across NEMEA, DACH, and France/Benelux, ensuring high-quality post-sales technical ownership across Enterprise portfolio.
  • Own accountability for expansion and retention outcomes across the assigned book, measured on Incremental ARR (iARR), Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
  • Develop and mature the CSA function, formalising methodology, reinforcing operational discipline, and scaling across the Enterprise segment.
  • Partner with Sales and Solutions Engineering leadership to align CSA motion with regional GTM priorities, ensuring the Pod operates as a single account team.
  • Oversee half-yearly portfolio planning, including CSA to AE pairings, tier assignments, vertical ownership, and regional coverage.
  • Enable team development and growth with 1x1 coaching and career development plans for CSAs.
  • Cultivate an AI-driven, data-first operational stack supporting proactive customer ownership.
  • Work with partners and GTM stakeholders to unlock cross-portfolio expansion (Snowflake, Databricks, dbt and other partners).
  • Identify attrition and churn risks using data to build protection plans for accounts and revenue.

Qualifications

  • Leadership experience in post-sales technical roles (CSA, TAC, Delivery Solutions Architecture, or equivalent) in SaaS, cloud, or data integration environments.
  • Strong commercial awareness with ability to tie post-sales engagement to business outcomes (iARR, NRR, GRR).
  • Technical familiarity with cloud data platforms (Snowflake, Databricks, BigQuery), data integration technologies, and modern data stack tooling (including dbt).
  • Experience managing senior, tenured technical ICs; coaching, calibration, and cross-functional advocacy.
  • Stakeholder management skills with ability to influence Sales, Solutions Engineering, Product, Partners, and senior customer stakeholders.
  • Data-native management style; comfortable using data and AI tooling to inform decisions.
  • Cross-regional adaptability across different sales cultures, languages, and customer profiles within EMEA.
  • Analytical mindset with comfort leveraging metrics for accountability and decision-making.
  • Adaptability and growth orientation for scaling functions globally.

Skills

Required:Post-sales technical leadershipGTM and commercial alignmentCloud data platforms

Benefits

  • 100% employer-paid medical insurance
  • Generous paid time off (vacation, flexible/unlimited where applicable), paid sick time, parental leave, holidays, year-end Global Week of Rest, volunteer days off
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours, free food, team-building activities
  • Monthly cell phone stipend
  • Access to mental health support platform for employees and dependents
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Fivetran

Moving data. Powering innovation.

Effortlessly centralize all the data you need so your team can deliver better insights, faster.

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