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Customer Success Manager, Managed Inference

Crusoe· Cloud Go-To-Market (GTM)
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San Francisco, CA - US$175k - $200kFull-timePosted 2mo ago

About the role

Role focused on supporting customers running AI inference workloads on Crusoe's cloud platform, guiding deployment, optimization, and adoption of AI/ML solutions while bridging between customers and technical teams.

Responsibilities

  • Build and maintain strong customer relationships, understanding their business needs and technical requirements as they deploy inference workloads.
  • Provide technical guidance to customers implementing and optimizing our cloud-based AI and ML solutions, including Kubernetes, model deployment, autoscaling, and observability.
  • Conduct regular reviews and report on customer progress against key performance indicators, monitoring adoption, inference consumption, latency, and uptime to surface growth opportunities and risks.
  • Coordinate with Product, Engineering, CS, and Solutions teams to surface customer challenges and advocate for customer needs on inference platforms and AI services.
  • Deliver training sessions and workshops to customers on the use and benefits of our products and services.
  • Address and resolve customer concerns, supporting customers during escalations and service incidents and escalating complex issues as needed.

Qualifications

  • Bachelor's degree in Business, Engineering, or a related field.
  • 2+ years of experience supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers in a customer success, technical account management, or similar role.
  • Solid technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
  • Working understanding of inference workloads, model serving architectures, Kubernetes, containers, APIs, and GPU infrastructure.
  • Excellent interpersonal, communication, and presentation skills, with the ability to engage technical customer teams including AI, ML, and Platform Engineers.
  • Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Skills

Required:Customer relationship managementTechnical guidance on cloud AI/MLKubernetes

Benefits

  • Industry competitive pay
  • Restricted Stock Units in a fast growing, well-funded technology company
  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
  • Employer contributions to HSA accounts
  • Paid Parental Leave
  • Paid life insurance, short-term and long-term disability
  • Teladoc
  • 401(k) with a 100% match up to 4% of salary
  • Generous paid time off and holiday schedule
  • Cell phone reimbursement
  • Tuition reimbursement
  • Subscription to the Calm app
  • MetLife Legal
  • Company paid commuter benefit; $300 per month
Last updated Aug 12, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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