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Senior Agent Product Manager, Healthcare

Decagon· Deployment Strategists
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New York City, San Francisco$200k - $285kFull-timePosted 2mo ago

About the role

Senior individual contributor role owning delivery, adoption, and expansion of AI solutions for healthcare customers across Payer, Provider, Pharmacy, Labs, and Life Sciences. Owns end-to-end outcome from pre-sales through production and expansion, partnering with sales, solutions, and engineering to scale enterprise AI agents in healthcare.

Responsibilities

  • Own the AI transformation and technical deployment for Decagon's largest healthcare opportunities, partnering with Sales, Solutions Engineers, and Agent Deployment Engineers to build working agents that turn sophisticated, skeptical, compliance-gated buyers into signed customers.
  • Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
  • Design, build, and optimize enterprise-grade agents for high-volume healthcare workflows: benefits and eligibility, claims and prior authorization status, patient access and scheduling, Rx and adherence outreach, care-gap closure, post-discharge follow-up, and HCP inquiry handling.
  • Own the trust posture on your accounts — PHI handling, consent, escalation to licensed clinical staff, guardrails on what an agent may and may not say, and the audit and compliance evidence that security review will ask for.
  • Turn the frameworks and playbooks you develop into reusable healthcare assets that scale across accounts and feed directly into Decagon's product roadmap.
  • Direct Agent Deployment Engineers and partner teams to deliver at scale while you stay accountable for the outcome.
  • Run tight feedback loops into Product and Engineering, shaping the healthcare product based on what you learn on the front lines of our most demanding deployments.

Qualifications

  • 6+ years owning ambiguous, high-stakes outcomes and earning the trust of senior executives, with at least 3 of those years in healthcare.
  • Real fluency in how healthcare actually operates — how a health plan or health system is organized, where member and patient friction lives, and how care, claims, and contact center operations connect.
  • A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
  • Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
  • Experience shipping in regulated, security-reviewed environments — HIPAA, BAA, PHI minimization, SOC 2 or HITRUST.
  • Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
  • Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.

Skills

Required:AI agent design and deploymentHealthcare operations and ecosystem knowledge

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Aug 12, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

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