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Support Program Manager, Partnerships

OpenAI· User Operations
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San Francisco$216k - $310kFull-timePosted 2mo ago

About the role

Program Manager to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships, translating complex technical and business requirements into scalable customer support experiences and defining how to support customers across partner ecosystems.

Responsibilities

  • Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution.
  • Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations.
  • Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs.
  • Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience.
  • Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance.
  • Use AI and automation to improve partner-related support workflows and scale operations effectively.

Qualifications

  • 8+ years of experience in program management, support operations, partnerships, or related roles within a fast-paced technology environment.
  • Experience working closely with engineering teams to translate technical requirements into clear operational plans.
  • Experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products.
  • Comfort navigating ambiguity and driving alignment across internal teams and external partners.
  • Ability to move between strategic planning and hands-on execution while maintaining a strong focus on customer outcomes.
  • Experience in cybersecurity or life sciences; this background is a plus but not required.

Skills

Required:Program managementSupport operationsPartnership management

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Sep 24, 2026. Interested? Apply on the company site.

About OpenAI

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Company profileWebsite

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