← All roles

Senior Program Manager, Consumer Device Safety Operations

OpenAI· User Operations
Apply on company site
San Francisco$252k - $335kFull-timePosted 2mo ago

About the role

Senior program manager responsible for building safety, quality, and risk operations for a new category of consumer devices, translating ambiguous requirements into scalable operating models, workflows, and cross-functional plans to launch and sustain safe devices at scale.

Responsibilities

  • Lead strategic operational builds for device-safety and product-quality priorities from problem statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence.
  • Define intake, severity criteria, decision rights, evidence requirements, escalation paths, response standards, closure criteria, and post-incident learning for high-risk cases.
  • Translate product, engineering, quality, regulatory, legal, privacy, policy, support, and operational requirements into practical workflows, clear ownership, playbooks, and measurable operating standards.
  • Build launch-readiness plans, training, quality controls, reporting, monitoring, and early-life response mechanisms.
  • Coordinate across Product, Hardware and Software Engineering, Product Safety, Product Quality, Legal, Privacy, Product Policy, Support, Logistics, vendors, and USRO to resolve dependencies and keep critical work moving; partner with fraud, privacy, legal, and other specialized teams when device-related issues require their expertise.
  • Use operational data, dashboards, customer signals, product telemetry, case-management systems, AI tools, and qualitative evidence to investigate issues, measure performance, identify patterns, and improve workflows.
  • Drive critical escalations and cross-functional decisions to closure with clear context, accountable owners, documented decisions, and durable follow-through.
  • Create mechanisms that make complex programs run well, including roadmaps, decision logs, risk registers, operating reviews, status updates, and executive communication.
  • Identify where AI tools, automation, lightweight systems, or simpler workflows can improve speed, consistency, investigation, and quality while preserving appropriate human judgment.
  • Stand up priority workflows, operate them through launch and stabilization, and transition mature capabilities into durable homes across USRO and partner teams.

Qualifications

  • 8+ years of experience in program management, technical program management, product operations, product safety, quality assurance, regulatory operations, incident management, healthcare operations, or another complex, high-accountability operational field.
  • Technically and analytically fluent to reason about data flows, telemetry, logs, dashboards, access controls, case systems, automation, and failure modes, even if not writing production code.
  • Track record of taking complex, ambiguous, and unstructured work from problem framing through product launch, operational readiness, and scaled operation.
  • Ability to create clarity across many moving pieces while preserving key decisions, risks, and dependencies.
  • Sound judgment in high-severity or sensitive situations and risk-based decision making with incomplete information.
  • Build trust and drive alignment across teams without direct authority while maintaining clear ownership, accountability, and escalation paths.
  • Clear and direct communication with technical, operational, legal, policy, and executive audiences, especially for sensitive tradeoffs or incomplete evidence.
  • Practical, hands-on approach to building and iterating first versions of workflows and improving systems over time.
  • Ability to operate calmly in a fast-moving environment, learn new domains quickly, and adjust priorities without lose of rigor or follow-through.

Skills

Required:Program managementCross-functional collaborationData-driven decision making

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax Health FSA, Dependent Care FSA, and commuter expenses
  • 401(k) with employer match
  • Paid parental leave (up to 24 weeks for birth parents, 20 weeks for non-birth parents) plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt
  • 13+ paid company holidays and additional paid office closures for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits (e.g., charitable donation matching, wellness stipends)
  • Details available during hiring process
Last updated Sep 3, 2026. Interested? Apply on the company site.

About OpenAI

ai-infrastructure-and-developmentliquid-ai-recruiting-targetllmsetter-30setter-30-2026-q1speech-to-texttext-to-speechvoice-ai-stack
Company profileWebsite

More open roles at OpenAI